Chief, Headache, Medical Director of Compliance University of Rochester Medical Center Rochester, New York, United States
Managing headache patients in a clinical setting presents unique challenges—from complex management pathways and high visit frequency to urgent care demands and medication management. Without clear, consistent office policies, these cases can strain clinical resources, frustrate staff, and compromise patient outcomes. This session will provide practical guidance for developing and implementing office policies specifically tailored to the care of headache patients. We will explore strategies for triage protocols and communication guidelines. Attendees will learn how to balance access with efficiency, improve team coordination, and reduce unnecessary visits and calls. Ideal for neurologists, primary care providers, headache specialists, nurse practitioners, and practice administrators, this session will discuss tools to optimize your workflow, support your staff, and enhance patient satisfaction—all while delivering high-quality headache care.
Learning Objectives:
Identify the critical areas within a headache practice that necessitate clear office policies, such as patient intake, scheduling, medication protocols, and follow-up care.
Describe best practices for developing comprehensive and patient-centered policies that enhance efficiency and improve patient experience.
Discuss case examples of patients demonstrating the need for communicating office policies.
